Returns & Exchanges

At OneSkin, we stand behind the science of our longevity formulas and want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return window for all products in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to begin the process.

2

Prepare Your Package

Securely pack the items in their original box and attach the prepaid shipping label provided via email.

3

Ship It Back

Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.

4

Receive Your Refund

Once our laboratory team inspects the return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing